Help Line: 015970466
FAQs

Sajilonet provides high-speed internet access, including fiber-optic connections, and related services such as Wi-Fi solutions and customer support.

You can sign up for our services by visiting our website, calling our customer service hotline, or visiting one of our authorized retail locations. Our representatives will guide you through the process.

We accept various payment methods including Khalti, E-Sewa, online banking, and direct debit. Specific details are available on our website or by contacting customer support.

You can monitor your data usage through your online account portal on our website. Log in with your account credentials to view detailed usage statistics.

First, try rebooting your modem or router. If the problem persists, contact our 24/7 customer support team for assistance. They can help troubleshoot and resolve the issue.

Yes, you can upgrade or downgrade your service plan at any time by contacting customer support. Any changes to your plan will be reflected in the next billing cycle.

 Our service plans typically come with a 12-month contract, but we also offer month-to-month plans. Specific terms and conditions will be provided when you sign up.

Installation fees may apply depending on the service plan and your location. Details of any applicable fees will be provided during the sign-up process.

You can cancel your service by contacting customer support. If you cancel before the end of your contract term, early termination fees may apply. Month-to-month plans can be canceled at any time without penalty.

We take your privacy seriously and use advanced security measures to protect your personal data. For more information, please review our Privacy Policy.

You can contact our customer support team 24/7 by phone at 015970466, Troll Free 1660-4152980, by email at support@sajilonet.com.np, or via live chat on our website.

Yes, we offer various discounts and promotions throughout the year. Visit our website or contact customer support to learn about current offers.

Yes, you can use your own compatible router with our service. However, for the best performance and support, we recommend using the equipment provided by Sajilonet Pvt. Ltd.

Our internet speeds vary based on the service plan you choose. We offer plans with speeds ranging from [Insert Speed] to [Insert Speed]. Please visit our website for detailed information on available plans and speeds.